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Terms & Conditions
Terms & Conditions For Online Customers
By completing the purchasing processes you are agreeing to be bound by the terms & conditions shown below. These terms and conditions do not affect your statutory rights.
FORMATION OF CONTRACT (Online Purchases)
All requests to order items from Anna Dempsey Designs shall be provisional and non-binding unless or until a “Confirmation of Order” e-mail has been sent to the e-mail address of the registered user. For the avoidance of doubt a contract between the parties shall not be established until this takes place.
We accept all major credit/debit cards: Visa, Visa Electron, Master card, and Maestro. For UK orders placed by post, you may also pay by cheque or postal order (please make payable to Anna Dempsey Designs Ltd). Please note that items paid for by card will not be charged for until they are dispatched. Cheques, however, will be banked when the order is processed. For your own protection, we respectfully request that you do not send cash in the post.
Every effort is made to ensure that prices shown on The Anna Dempsey Website are accurate at the time you place your order. If an error is found, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If we do not receive an order confirmation within 14 days of informing you of the error, the order will be cancelled automatically. If you cancel, we will refund or re-credit you for any sum that has been paid by you or debited from your credit/debit card for the goods.
Delivery information Anna Dempsey Designs Ltd.:
Subject to stock availability, we aim to despatch within 48 hours of processing your order (orders placed on Friday, Saturday or Sunday or holiday period may take slightly longer).
Delivery within the UK, EIRE and EUROPE, and REST OF WORLD*:
Delivery time for Anna Dempsey Designs Ltd is depended on Royal Mail functionality as all items are sent via this service unless expressly stated. For products ordered from strategic partners (collaborators) delivery times depend on their own elected form of delivery service. An email will be sent to inform customers as soon as Anna Dempsey Designs Ltd is informed from the strategic partner of an item or items being sent out.
*Please note that we have no control over local customs authorities and cannot be held responsible should they wish to confiscate any particular items, delay shipment or charge import duty.
Delivery charges to international addresses will vary according to destination as shown above. We can only accept payment by credit card for international orders.
Unfortunately we have no control over local customs authorities and cannot be held responsible should they wish to confiscate any particular items, delay shipment or charge import duty.
VAT @ 20%* will be deducted at the time of order for those residing in countries outside the EU and also BFPO.
*This rate could vary.
OFFERS AND PROMOTIONS
You must enter the offer code specified to qualify for any offer. All offers will be subject to use within a restricted time. Any offers are not for resale or publication and can only be used once. Offers are not available on orders for Alteration charges or Gift Vouchers. All offers are subject to stock availability. Offers relating to free postage & packing are only valid for standard delivery within the UK, unless stated
We strive to ensure that we have adequate stock of all items those stock levels shown on the website are current. Some items may, however, sell faster than we expect and although we will always try to get stock replenished, this is not always possible due to long lead times required by some suppliers and the uniqueness of these Anna Dempsey Design products. We will provide the most up to date information we have on availability and will do our best to ensure you get the items you wish. Anna Dempsey Designs Ltd accepts no liability arising from our inability to supply goods due to lack of stock other than returning any payments made to you.
Every effort has been made to ensure that the specification and description of all items is correct on our website.
CANCELLATION & RETURNS
*PLEASE EMAIL us before returning an item so we can give you the correct address. Please DO NOT send items to the address below unless directed. All items are sent out directly from collaborators therefore should be sent back to them if returning the item is necessary.*
Items purchased under a distance contract (online or by phone) can be returned in accordance with your rights under the Consumer Contracts (information Cancellation and Additional Charges) Regulations 2013 (CCRs).
You can cancel your purchase and return the item if you inform us within 14 days from the date of delivery of goods. You will be responsible for the cost of returning the item to us unless the goods are damaged upon receipt. Items must be returned in their original packaging. Until the collection has taken place or the item has been returned to us, you will be required to keep the item in the same condition as it was in when delivered to you. We reserve the right to consider the condition of any item you return to us and make deductions to the refund paid to you on account of any use of the item or any damage to the product or packaging. Your refund will be processed immediately upon receipt of the item back at premises.
Except as set out above, we do not offer refunds. Subject to the item being returned to us in person within 14 days we do offer exchanges, provided always that the item is returned in its original packaging and in the same condition in which it was received. However, the above requirements are subject to, and do not affect, your statutory rights, including in respect of faulty items.
What are my rights under Consumer Contracts Regulations 2013?:
UK & N. Ireland customers:
If you buy goods under a distance contract (including, for example, by phone or online but excluding any goods bought in store), under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCRs), you have up to fourteen calendar days starting the day after you or your nominee has received your delivery to cancel your order without giving a reason for cancellation. If you buy multiple goods as part of one order which are delivered to you on different days, your cancellation period will end fourteen days after the day on which you or your nominee receive the last item of your order. This does not apply to certain ‘exceptions’ specified at section 28 of the CCRs, including goods made to your specification, clearly personalised goods, for example, where an inscription has been made. During the period in which the goods are in your custody you must take reasonable care of the goods. To exercise your right to cancel you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or email). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. Further details of your rights under the CCRs are available from your local Trading Standards department or Citizens Advice Bureau.
If you buy goods under a distance contract (including, for example, by phone or online but excluding any goods bought in store), under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCRs), you have up to 14 calendar days starting the day after you have received your delivery to cancel your order without giving a reason for cancellation. If you buy multiple goods as part of one order which are delivered to you on different days, your cancellation period will end fourteen days after the day on which you or your nominee receive the last item of your order. We will not refund the cost of returning goods unless damaged/faulty. This does not apply to certain “exceptions” specified at section 28 of the CCRs, including goods made to your specification, clearly personalised goods. This can be done via email – Important: please remember to include your Transaction number on the email.
To exercise your right to cancel you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or email). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
If you wish to cancel your contract you should notify us in writing either by letter or email:
Mail Order Department
Anna Dempsey Designs
LIMITATION OF LIABILITY
The liability of Anna Dempsey Designs in contract (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance of this contract shall be limited to the price paid for the goods. Under no circumstances shall Anna Dempsey Designs be liable for any form of indirect or consequential loss, costs or expenses as a result of this agreement or contract.
Anna Dempsey Designs will take all reasonable precautions to ensure that details relating to you, your order & payment are kept secure in accordance with the requirements of the Data Protection Act 1998. Unless Anna Dempsey Designs is negligent in exercising these responsibilities then Anna Dempsey Designs shall not be held liable for unauthorised access to information supplied by you. Where you supply data relating to other individuals you will be deemed to have obtained their agreement to this information being released to us.
Nothing in these terms and conditions will reduce your statutory rights relating to faulty or mis-described goods. For further information about your statutory rights please contact your Local Authority Trading Standards Department or Citizens Advice Bureau.
All content included in or made available through Anna Dempsey Designs Ltd, such as text, graphics, logos, button icons, images, audio clips, digital downloads and data compilations is the property of Anna Dempsey Designs Ltd. OR its strategic partner content suppliers and is protected by Luxembourg and international copyright, authors’ rights and database right laws. Anna Dempsey Designs Ltd. claims no copyright ownership over any text, graphics, logos, button icons, images, audio clips, digital downloads and data compilations supplied by strategic partners for the representation of products which they are selling through Anna Dempsey Designs Ltd. It is the responsibility of strategic partners to ensure they have the right to use any text, graphics, logos, button icons, images, audio clips, digital downloads and data compilations of products they are representing and Anna Dempsey Designs Ltd claims no responsibility for any copyright infringements.